Unable to load sample data for IMAP trigger

[Al_Ed]

Hello,

I am facing the exact same error and screenshot as shown in previous topic below:

IMAP piece fails to load data

I’m trying to use the IMAP piece (v0.2.1) to check email. The connection to IMAP succeeds with no errors, but when I press the “Load data” button under “Generate Sample Data”, it says “No results found,” “Testing data failed. Please ensure that the settings are correct or try again.” I’ve sent myself several test emails to that IMAP inbox and I’ve tried testing it with and without filters, like the “from” email address exactly from the email I sent the email from. I keep getting the same “No re…

The above has been marked as solved but I am unable to comment on it. Can anyone offer assistance?

[Al_Ed]

@abuaboud I see you were able to fix the issue previously, can you please offer some assistance? I am using Google Workspace and have enabled app passwords. I can successfully authenticate however can not load sample data. I have sent multiple emails to this email, but nothing is loading

[Al_Ed]

@Al_Ed

@abuaboud

Hi @abuaboud or anyone else?

[kishanprmr]

Hello @Al_Ed ,

Could you please confirm if there are any emails in the selected mailbox (i.e., INBOX)?

[Al_Ed]

@kishanprmr Yes. There are thousands. I also sent new ones during testing to try and trigger a response but got nothing. The integration now times out after 600 seconds when it tries to run the automation

[spressman]

Hey!

I am having the exact same issue and also using workspaces. Do we think this is an error due to Workspaces?

[spressman]

@abuaboud any chance you can take a look?

[abuaboud]

Hi @spressman and @Al_Ed

I am currently couldn’t reproduce the issue on my credentials, I am not sure what is the issue If i can’t reproduce it

I need to find the way to reproduce it, and If not I need to work on the debugging feature like we did here

The SFTP section does not work

Hi @cesar.boost Please try again and once it fails, there is button called “Report Issue” [image] Click on it, It should open this dialog [image] Please copy the response and DM it to me. We have landed the feature to debug your issue

To able get more information, which need sometime.

[spressman]

It randomly started working! Truly unsure why that was happening.