New pricing and LTD users

Discussions
21

Hey Ashrafsam,

The strongest relationships between companies and customers come through honest dialogue and finding solutions to difficult problems that work for both sides.

Many of us supported Activepieces early on precisely because we believed in your vision and believed that the feature set would grow as the platform expanded and reacted to the market. Today you really delivered. Unlimited, MCP’s, and Agents. WOW!!

But, by carving off and creating a custom group of legacy users and limiting these features, (changing the terms after purchase) undermines that trust. I know thats hard to hear but I do get both sides.

I get that development costs, server expenses, and ongoing maintenance all create real financial pressures for your team. Running a business is very hard.

Good luck with handling this. Its not going to be easy .i really trust you guys will get this right. Do it quick so people can get back to talking about the benefits ect.

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22

a slight taste of deception sprinkled with dialogues about reliability and care. sad

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23

Why do you want everything unlimited? You all are getting much more than what you bought :eyes: We can easily create a Pro plan for you that limits you to what you originally bought if we want to deceive you. You are getting “Unlimited” flows while our cloud users are getting 2, 10 and 50.

I want to continue listening and discussing with you, but you have to be reasonable so we can cooperate :slight_smile:

24

Hi @ashrafsam,

I appreciate your continued engagement with the community on this topic. I understand Activepieces needs to balance sustainability with keeping promises to early supporters.

I think there might be a misunderstanding about what LTD users are asking for. It’s not about wanting “everything unlimited” - it’s about the promise that was made: “All future Activepieces Cloud Pro Plan updates” and “If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates.”

The current Plus plan (which appears to be the successor to Pro) offers unlimited MCP servers, tables, and AI agents. LTD users are now limited to 1 MCP server, 1 table, and 5 AI agents - features that weren’t even part of the original purchase decision but are now core to the platform’s functionality.

We understand that AI credits have real costs associated with them, and most LTD users seem fine with reasonable limits there. But the severe restrictions on MCPs, tables, and agents feel like they’re designed to push LTD users into subscriptions rather than honoring the original promise.

Many of us chose to support Activepieces early because we believed in your vision and wanted to help the platform grow. We took a risk when the product was still developing, and that early support helped get Activepieces where it is today.

Perhaps a middle ground could be found? I don’t want to speak for anyone else, but maybe something like @madeby suggested (higher but not unlimited caps on tables, agents, and MCPs) or (my personally less perferred option) of @Tecboss’s idea of a one-time upgrade path specifically for LTD users would feel more aligned with the original promise while still respecting your need for sustainability.

I’m genuinely excited about the platform’s direction and like everyone here, we want to see Activepieces succeed. I just hope we can find a solution that honors the spirit of what early supporters were promised :rocket:

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25

This :point_up:
Filling the rest as need to have 20 characters lol but very well said.

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26

This is indeed a screw over of the LTD supporters. Why are we punished for being your loyal early adopters? Is it because we are stupid to trust you?

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27

Ashrafsam,

This is a tough situation but I’ve got faith in you.
I’m with Jordon and Kyle on this @Jqw @KyleBehrend

No one is asking for unlimited credits. Plus subscribers will need to buy AI credits beyond 500 and so will any LTD user.

Its messy, it might be somewhat expensive, its not what you wanted but you could just add the New Pro Features to the LTD users plan. Not really clear why you didn’t already. Other than the optics and maybe some costs.

From all the comments, you might also think that this is a conversation/negotiation but thats not really whats going to happen. Its probably just going to be a yes/no based on the Appsumo terms. You know, the all upgrades link to plan… bla bla bla…but honestly i don’t know really whats involved and what was agreed on your end.

Its a tough position, If users don’t get the mapped features then whats the point of using a platform like Appsumo. No one would take the risk with you. Just saying.

Anyway, Its still launch week!!!
Time to test and share whats possible with Activepieces.

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28

To clarify, the AppSumo terms we signed don’t obligate us to include any new features for buyers, but they obligate us to not revoke any features or benefits we originally gave access to.

The idea of linking to a plan is only to avoid confusion not to entitle users to new features that weren’t originally bought.

Let’s stay excited and see how we can make you guys happy instead.

29

Hi Ash,

I’m an LTD Tier 5 (I think it is the highest tier of LTD account) user.

Personally I have been a very happy early adopters, I’ve seen how much AP grows from its early days up to this point. It is magnificent and I’m very proud of you guys!

While I dont personally use AP’s Table / MCP / Agents right now (I purchased a lot of other LTD which has better implementation of all 3 features so I can just connect to them through API), but I also feel the current limitation of 1 table & 1 MCP server for LTD users are not the best way to treat your early supporters.

I’m saying this because it is pretty uncommon for app to only use 1 table, even the smallest (MicroSaaS) apps usually requires at least 2-3 tables to operate efficiently. So when you give us LTD early adopters only 1 table, it’s like saying “Hey we will give you a taste of the new tool but we won’t let you make good use of it, its only for MRR customers, adios!”

I’m not saying you should give unlimited everything, just a decent, logical and usable amount of chunk of the new toys according to their LTD tiers, for example if tier 1 is supposed to be for one small-medium app, you think how many table / agents / MCP server one small-medium app would need and assign the numbers accordingly. Do the same for all other tiers, and I think people will be happy to continue supporting you guys.

Good luck!

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30

Ash,

Perfect, so now we know the issue. Your deal with appsumo includes no obligation to provide any new features in the software for LTD buyers.

I respect your position and if thats the case then you really have zero obligations.

On the other side you have 100’s of buyers that believe they are getting plan upgrades mapped to your Plus plan.

Maybe you should reach out to Appsumo to find out why? It might have something to do with this clause.

“If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates”

Anyway, thanks for the clarity and the quick response.

Mal

1 Like
31

Tier 6 here.

Respectfully, I share much of the disappointment being voiced about “If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates”. I didn’t anticipate the new plan turning out this way, but that doesn’t mean it lacks its advantages.

As someone who fully committed to Tier 6 and invested more in the highest tier, I admit I expected it to align more closely with the Plus plan in this context.

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32

yeah tier 6 also. just another Sumo deal gone south…or at least sideways in this case… better than nothing in my mind at this point considering the way I feel about Sumo so I’ll take it. its ironic that it just so happens after my 12 month got your back guarantee purchased in June 2024 expired

i think the proposed BYOK and 500 Agents/MCP would be good. hell even half of that or 100 for that matter. remove my AI credits altogether and just give BYOK. charge me for a BYOK addon like other tools have just to get the ability to turn it on. allow Sumolings to add Agents/Servers to our account at a cost/month whatever that cost makes sense. make it in increments of X dollars per block of MCP or Agents 10x, 100x, and discount it based on how much extra per month for the bigger block addon

just shy of $2k on this tier. 10% of my total entire spend $20k on LTDs. i dont see the point in 10million tasks when getting a knee broken by a baseball bat in other limits of 1
lol oh well my .02 cents

34

Can you explain to me what makes you think the 10M tasks are useless? The Plus plan includes 10 active flows, you have Unlimited Active Flows and 10M tasks.

Why would this be a bad deal?

35

its not useless, sorry if it came off that way! it’s been a rough day and I was just going off what other people said on the 1 MCP/Table and 5 Agent that it seems VERY low in comparison to the tier6 plan.

TBH, I never made the switch. I’m still on Pabbly Connect (but they do tasks differently) so I can’t speak to limits and usage of my AP account. If the 1 MCP/Table and 5 Agents is justified in AP’s mind, then okay. I have no idea how they work. Again, just going off what others have spoken to already.

I’m over Sumo and their plan rename loopholes, its better than shutting down which I’m glad is not the case here. IMHO, just add the ability into our plan instead of forcing into a new one. That’s my problem with Pabbly and why I planned to switch to AP altogether. I’m only using 16k tasks of the 20k limit, but after hitting the cap, I have to sacrifice my $1400 LTD and create a new monthly subscription account which is why I jumped on board with AP so once I get closer to my cap, I was going to put in the effort to swap to join everyone here. its just been too busy and not an immediate requirement to make the move yet.

Personally, i don’t have issues paying monthly addons for new features when it comes to ongoing development. I’ve had to do it for a lot of other apps to support the ongoing development efforts. It seems to work for both parties for MMR and enabling user’s to increase their limits if they are fully leveraging the platform and hitting their cap.

Agiled is a good example for me. they are hosted in ec2 on the back end so when I need more automations and pipelines I can pay per month. or other things I dont need like more storage and AI credits.

36

Hi @ashrafsam and Activepieces Team,

First, I genuinely appreciate your openness and responsiveness on this important topic. I’m posting this feedback because, as an early supporter and advocate of Activepieces, I deeply believe in the platform’s potential and want to help you maximize its success.

Below, I’ll clearly outline general usability concerns (paid plans) and specific challenges LTD users face, highlighting general usability concerns :

General Usability Issues (Non-LTD Plans)

1. Active Workflow Limits

  • Plus Plan (10 active workflows):
    Realistically, small businesses that seriously consider automation easily exceed 10 workflows. I personally run over 40 workflows simply to manage core CRM, sales, and lead nurturing tasks. The current limitation of 10 flows significantly restricts realistic growth and functionality, even under your generous unlimited-task policy.

  • Business Plan (50 active workflows):
    Even moderately-sized businesses or growing teams quickly find themselves constrained by a 50-workflow limit. Complex automation setups across sales, marketing, and operations inherently demand higher workflow capacities. Such limits inadvertently encourage businesses to look elsewhere for scalable solutions.

Recommendation:
Increasing or entirely removing these workflow limits while relying instead on your fair usage policy would substantially enhance practical usability. You’d empower users rather than inadvertently punishing growth.

Specific Issues for LTD Users

Before starting, let me clearly say I’m more than willing to pay for incremental add-ons or upgrades. However, I strongly feel that the current restrictions undermine the practical use of the product. Let me illustrate precisely why this is the case:

1. MCP Servers (Currently limited to 1)

The limit of only one MCP server per LTD account is drastically restrictive. Before recent changes, we had much more flexibility, and the sudden shift has severely impacted practical workflows.

For businesses managing multiple applications, having only one server feels like being handed the keys to a car but told you can only drive it around your parking lot.

Given that paid plans offer unlimited MCP servers, increasing this allowance to at least 3-5 servers would immediately restore practical usability without significant additional costs on your side.

2. AI Agents (Limited to 5 agents)

AI agents are brand new, and it’s an exciting innovation—but a limitation of only 5 agents dramatically undercuts their practical usefulness.
In real-world business automation (CRM, customer service, sales, marketing funnels), 5 agents will hardly scratch the surface of what’s genuinely required. Realistically, a serious user would need at least 50+ agents, if not more, to meaningfully automate various business processes and truly experience the value Activepieces intends to provide.

3. Tables (Currently only 1 table)

Allowing just a single table is impractical to the point of near-unusability. Even a basic MicroSaaS or small-business setup commonly requires multiple tables (for example, separate tables for leads, customers, orders, etc.).
Providing just one table to LTD users is akin to offering a “demo” rather than an actual usable feature. Increasing this allowance to a minimum of 5 tables would transform this feature from merely symbolic to genuinely practical.

Recommended Adjustments & Persuasive Arguments for LTD Users

  • Increase MCP servers (3-5 minimum):
    Enables users to realistically leverage automation across multiple apps, enhancing user satisfaction without significant additional cost to Activepieces.

  • Expand AI agents significantly (20-25 minimum):
    Aligns realistically with genuine business automation needs, significantly improving user adoption, retention, and advocacy.

  • Increase tables allowance (5 tables minimum):
    Provides meaningful practical utility, directly increasing LTD users’ ability to use Activepieces extensively and effectively.

  • Offer incremental add-ons/upgrades:
    Giving LTD users affordable options to incrementally expand their accounts builds loyalty, generates sustainable revenue, and demonstrates a genuine understanding of practical business needs.

By prioritizing these practical, usability-driven changes, Activepieces can ensure genuine product satisfaction and foster strong advocacy within the community. Ultimately, it aligns your users’ success with your platform’s growth.

Thank you again for taking the time to deeply consider this feedback. Excited to see Activepieces continue to grow and evolve!

Warm regards,
Rida

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37

The plan mapping is meant to avoid issues like this, where LTD buyers are branched off into a deprecated plan behind the barn.

The part about if the plan is renamed was added there, to prevent it being seen as ok to simply rename plans to avoid the mapping. If it was just to avoid confusion, the part about the plan renaming wouldn’t be needed - it is there specifically for this scenario. The renaming part was added after plan wizardry scenarios with other earlier LTDs.

It comes down to trust at the end of the day though, there are many plan wizardry ways to still potentially cover the letter of the agreement technically, while deviating from the spirit of the agreement (at least from the perspective of many here).

What they bought (or at the very least, believed they bought, by and large) is the plan mapping plus any specific limits associated with their plan for existing features at the time. Many, including myself, generally will avoid LTDs that are not mapped to a plan that is publicly sold - because the result is already known for non-mapped LTDs (we’ll end up behind the barn if the product succeeds - 50% of dashboard items will be paywalled, core features locked).

They often jump in early, precisely for the future features and refinements - with the product typically being not as immediately useful for them as-is, at the time, compared with other solutions. We jump in, advocate other products to integrate with you, test, report bugs, suggest improvements etc. to try help close the gap for the mutually beneficial shared goal.

I particularly liked AP due to being truly open source and that it’s an excellent strategy for a product like this. Especially if the developer documentation and process for third parties to build their own pieces is heavily leaned on. From the beginning I’ve believed that AP has an actual real shot at becoming more industry standard than Zapier, given time and developer adoption. I still do.

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Apologies if any of the above sounds antagonistic or blunt etc., I’m just trying to state opinions clearly and avoid much boilerplate.

Cheers.

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38

This is the thing. Instead of LTD users raving online right now about how great your service is you get this backlash. We are not asking for features that cost you a lot of money. We ask for some reasonable limts that will allow us to use Activepices as you intended going forward.

As someone suggested we don’t need unlimited just enough to both showcase and use the product as if we were on the lowest paid plan. What the whole LTD deal was sold on.

Again, reading trough the comments I see that perhaps something along these lines.

100 tables, MCP Servers and Agents.

Again, I’m guessing that if we use the features to the max you earn money on AI credits, no?

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40

No, we don’t make money out of AI credits, we pass the cost to you as is.

41

Thanks, I would have guessed there was something for you guys to earn here.

Hope you land on a fair amount of tables, MCP and Agents for LTD users so we can get back to looking forward and praise all the good work you do.

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42

I urge anyone tempted to rage review AP to please refrain, they are at the table to discuss this and take our feedback into account. It would be much more constructive to post your feedback here. We’re all hoping for a fair resolution.

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