Can't login to cloud - white screen, 403 error

Discussions
1

Hi,

I’m unable to login to cloud.activepieces.com. After clicking “Login”, the page loads as a completely white/blank screen.

What I’ve tried:

  • Cleared cookies and browser cache
  • Tried incognito/private mode
  • Refreshed the page multiple times

Technical details from browser console:

  • The API endpoint https://cloud.activepieces.com/api/v1/flags returns 403 Forbidden error
  • Multiple repeated 403 responses from this endpoint
  • JavaScript error in console related to this failed request

Browser: Chrome (latest) Location: Estonia/Europe

This is not the first time this has happened. Similar issue occurred in February 2024 (reference: Nothing loading upon login?)

Is there a known issue with the cloud platform currently? Any help would be appreciated.

Thanks!

2

Hi @Ilustria

Please send us an email with the login email you have used to [email protected]

3

Hi!
I sent an email yesterday, is it being addressed?

4

@abuaboud Can I finally access my account!?

I sent a support email from my gmail because the login email is an alias (redirected from another domain) and I can’t actually send an email from there. It doesn’t inspire confidence in an AP if the service simply doesn’t work or access is denied. I didn’t get it for free after all!?
If not AP not want to offer a service, simply return the payment! This isn’t the first time something like this has happened.

All Best!