Dear ActivePieces Team,
I hope this message finds you well.
I am writing to follow up on my previous email regarding the activation issue with my AppSumo license. It has now been over 14 days since my initial contact, to [email protected], and I have not yet received any response or resolution.
As mentioned earlier, I am currently unable to access the features associated with the license I purchased, which is significantly impacting my ability to use your platform as intended.
I understand that support has been redirected to the community. However, your automated reply clearly states that activation issues would still be handled via email, which is why I am following up here.
I would appreciate your assistance in resolving this matter. If any additional information is required from my side, please let me know.
Thank you in advance for your attention to this issue.
Best regards,
António Gonçalves