Tier 3 user from 20,000 credits to 200 credits a month

[Kim_Guan_Teh]

Hi,

It’s been a long time since I last logged in, my account activation was from appsumo before and I bought the tier 3 level.

Yesterday I logged in, I realised my credits per month has gone down to 200 per month.

Can someone from activepieces rectify this back to the original credits that I was sold for, which is 20k credits per month?

Regards,
Kimguan

[Abdul]

Hi,
Please email support@activepieces.com your Appsumo invoice so we can activate your account.

Thank you.

[Kim_Guan_Teh]

Hi Abdul,

Yes I did since yesterday night. I’m still waiting for the support to response back to me after the 1st automated email.

Regards,
Kimguan

[Kim_Guan_Teh]

Hi Abdul,

The support email does not respond at all as it’s always sent me a robot automated email response.

I have doubt that anyone will respond from there, could you assist me to direct me to the person in charge email instead?

Thanks

Regards,
Kimguan