Please help with SMTP connection - it doesn't work

Need help
1

Hi,
I’m unable to connect my SMTP account. I keep getting the error message:
Connection failed: {“code”:“ETIMEDOUT”,“command”:“CONN”}

I’ve tried different variations of the ‘host’, and I’ve tried both SSL/TLS versions but nothing works.

Please help?

2

Maybe your smtp host is blocking the connection? Can you try your connection to the SMTP server using other services or apps?
Also, are you using the self-hosted version or the cloud version?

3

@kemoso also verify that the port is correct.

4

@kemoso, it’s hard to say for certain with out a little more detail, but I had this error when connecting my outlook account some time ago. It seems that using the TLS port number, if I ticked TLS alongside it, it would timeout every time the same with the non TLS port. Out of curiousty, I tried the TLS port number without ticking the TLS box and it connected instantly, I tried a few test mails and they all sent and were received without issue.

Hopefully this helps.

Kind regards,
GunnerJnr

5

Thanks for your feedback.

  1. The email is being hosted in a different email client (gmail)
  2. I’m using the cloud version

Many thanks

6

Hi,

Thanks for your feedback.
I’ve tried both SSL/TLS: 465 as well as the Non-SSL: 26

Both don’t seem to work.

Many thanks…

7

Thanks for your reply.

I tried without ticking ‘TLS’ but unfortunately it still doesn’t work as per: Image 2024-01-13 at 8.43.15 PM

Many thanks…

8

@kemoso If you want to use Gmail ( or your own domain but using Google Workspace )for sending the emails , I think you can use the “Gmail” Piece, is so much easy and fast.

9

@kemoso, have you tried port 587 at all? I couldn’t get 465 to work at all.

10

Getting the same error, and did 587 as what you stated. Works fine now. Thanks.

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11

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