My perspective as a founder user + customer
I purchased the Activepieces LTD through AppSumo with the understanding that I’d receive “all future Pro Plan updates” or be mapped to the equivalent if the plan name changed. That was the selling promise and main reason for backing early.
Here’s how I feel now:
- Surprised and disappointed: The difference between my plan (even after the recent increases) and the current “Plus” plan is still substantial—especially around limits of agents, tables, and MCP servers. I bought expecting to be treated like a “Plus” (or whatever the highest non-enterprise tier is at the time), but I’m stuck at much lower caps unless I buy a whole new plan.
- Feeling treated as “less than” new paid users: If I wanted another subscription, I would have waited. I believed I was investing in your long-term vision.
- My trust is weakened: Experimentation is fine, but experimenting after bringing in LTD backers with a “future-proof” promise makes it feel like you moved the goalposts and created a bait and switch scenario. “New features weren’t promised” sounds technical and dismissive. Odd for a tech company in the AI + Automation space. You were told to build early. This is the YC (ycombinator) way. You cant have it both ways. You can try but I’m going to call you out on the BS. Agents , MCPs , Todos and Tables are features. They are not a set of new products. Ask any other Founder. Ask your competitors. Am I wrong?
- I do appreciate the increases: The recent LTD quota increases are better than what was being offered. Thank you for the effort and for at least acknowledging the outcry but it doesn’t address the need for more action.
What I want:
- Parity and clarity: Give LTD users the same limits as “Plus,” or be 100% transparent that you messed up and that our deal is not “lifetime Pro/Plus” but something else. Be clear on what appsumo did/didn’t agree to.
- Honesty + Transparency: Launch often means what? New features? Isn’t that what the AP product it/was about? Isn’t that what Nicolas Dessaigne mentors you on. Yet, here we are.
- An easy upgrade path: If you can’t/wont match Plus, at least offer us affordable one-time upgrades or add-ons, not just a path to $25 - $150 month. Its two weeks later and you still dont have a plan for 100’s of customers. Odd for the head of sales to discount the early adopters in the AI + Automations space.
- A hard stop on future downgrades: I want to know my plan won’t be whittled down further, no matter how much experimentation is happening behind the scenes. Call it what it is right now. A downgrade.
- Respect: We were here early. Give us reasons to evangelize, not to become your product’s loudest detractors!
What I plan to do:
- I’ll use AP as long as my workflows fit.
- I’ll watch closely for any more changes—good or bad.
- If things stay the same or get worse and there’s no viable upgrade/add-on path, I’ll eventually move to another tool that honors their word.
- I’ll recommend AP to others if I see the trust and customer focus restored; otherwise, I’ll share my honest story so others know what to expect before purchasing.
Summary
I want to be a satisfied founder user and a public advocate for Activepieces. But you need to finish restoring that trust, give us clear reassurance on limits, and make us feel rewarded for betting on you early—not punished or sidelined now that you’ve grown.
Final Note:
Sales is fundamentally an engineering problem. You are leading sales, you’re responsible for solving this problem cause it aint go to go away. And it need to before you next funding round.