New Template : GMB Review Auto Reply with AI

kogo · May 21, 2024, 7:42am

Time to get your Google Reviews responded with AI.

In this template it filters the text count of the review, if it’s more than 15 characters it uses the AI response, if not it uses the template review

Thanks, I took inspiration from @Hotel_Vatika_Inn, thanks for @NotMy1RealName for the filter part.

Template Url: https://cloud.activepieces.com/templates/9E8lcAodoxUoBkmWyVr8U

Abdul · May 23, 2024, 12:53pm

Hey buddy, thanks for your contribution, can you please explain what the response prompt here is doing ? like what are Review #1 and #2 ?

kogo · May 23, 2024, 1:07pm

Basically giving the AI some sample reviews that were written on past reviews with their review responses.

eg.

Review #1: Piers is the best of the best in the dry cleaning business. Pierce was phenomenal with his communication and I would definitely recommend him for home and delivery!

Review Sample #1 : Thank you for the kind feedback, Chris! We’re thrilled to hear you had such a positive experience with Piers. Your recommendation means a lot to us. We look forward to serving you again!

So now the AI, will output similar responses to the review.

Abdul · May 26, 2024, 7:43am

Great thanks, for the explanation, can you please send me your email ?

kogo · May 26, 2024, 8:20am

thanks, sent you an message.

jmac_o3 · February 23, 2025, 2:29pm

Would the new memory function serve to replace the need for this step?

Abdul · February 26, 2025, 9:44am

Hi there, could you elaborate further on what you mean by “new memory function” ?

jmac_o3 · February 28, 2025, 3:30pm

I’m trying to understand if I’m using the memory function correctly in my ActivePieces workflow, but based on the available information in the forums, I still have some uncertainties.

In my setup, I’m using the memory key “gmb” to store responses for handling Google My Business reviews. However, I’m not entirely sure if the stored memory is being applied correctly across executions. Specifically, I’d like to know:

Does the memory function persist across different executions of the workflow, or does it reset each time?
Am I correctly leveraging the memory key to reference past responses, or do I need to implement additional logic to make it work as expected?
How does the memory function interact with the AI step? Is it retrieving past responses dynamically, or does it require manual recall logic?

I’ve attached an image of my current workflow setup for reference. Any insights or best practices on how to ensure that responses remain contextually aware of previous interactions would be greatly appreciated!

Thanks in advance for any help!