Hi everyone,
Hoping to get some insights. I’m currently stuck on my current flow.
My goal is to have the contact information automatically pull up in Freshdesk whenever someone calls through my ConnectUC application.
This is currently working as expected for outbound calls. However, for inbound calls, Freshdesk is pulling up a different contact record instead of the correct contact associated with the caller’s phone number.
I’m currently using Activepieces to connect ConnectUC and Freshdesk, and the Freshdesk API request is returning a 200 response, but the result isn’t matching the incoming caller correctly.
Has anyone encountered a similar issue with ConnectUC + Activepieces + Freshdesk, particularly with handling the caller ID for inbound calls? I’d appreciate any advice on what I should check or how I should structure the lookup.