Hey @here I’m sorry for not providing satisfying updates on this thread for a while, thank you for your suggestions. Here is what I’ve done so far:
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I’ve submitted many very different kinds of the company’s documents. Facebook seems to have flagged our business against further verification.
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They slowed down on replying to our new requests, then we get a “Couldn’t be verified” message.
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We don’t have access to chat with anyone at Facebook. So I used a friend’s account twice to reach out to them. Once via email and once via the chat option. The first time they said they can’t tell why it’s not getting verified and refused to help further. The second one said it’s currently pending so I can’t do anything and asked us to wait until we get a new rejection and escalate through him (he didn’t sound helpful / powerful at all even if we do so).
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I worked with 2 connections who work at Meta, they both said the only way for them to investigate is through opening an internal support ticket about it and they both asked for the same information. I went ahead with one of them, provided all the information. After 36 email replies within 33 days, he said “Internally they are saying they don’t see the request, which is causing a bit of confusion” (although I thought he was discussing it with them already). So I think their internal support is not so powerful either.
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I’ve just created new fresh personal and business accounts and gone through the verification process again.
We’ve been working on this very hard but it seems to be a very serious turn off to some of our great users. I’ll double down on the efforts to get ourselves verified and get past this.
An important question in this context:
If we proceed with creating more Meta related pieces and ask you to create a Meta app in order to use them meanwhile, would this be a reasonable ask? I’d love to hear your thoughts on this.
Sorry for disappointing you, we’d like you to stay with us as long as possible and we’ll do our best to meet your expectations.