Error: Run failed for an unknown reason, contact support

Need help
1

We have a flow that listens for submissions from our website. On legitimate submissions it succeeds. But it’s also generating phantom failing runs with error message:

Run failed for an unknown reason, contact support. - ,

The run log won’t load any input or output data for any of the steps.

Here’s the Flow url.

I emailed support, which referred me here. It looks similar to several posts including this one, which indicate the problem may be internal to activepieces and out of my control. @abuaboud I see you were able to help with that linked issue. Is this something you may be able to help with?

Thanks!

2

Hello @threepiece , Welcome to the community :waving_hand: ,

Thanks for sharing the flow URL.

Could you let us know which step is showing this error? Also, if you run the same step in test mode, does the same error occur?

I’ll forward the flow URL to the team for further investigation.

3

Thank you. There is no specific step - it doesn’t show me any input or output data for any step, nor does it show the initiating action. The flow doesn’t fail in test mode nor when I kick off the production flow myself via the website.