"Ask ChatGPT" no longer working

brokenac · June 10, 2025, 10:46pm

Since this afternoon most of my “Ask ChatGPT” pieces are no longer working. The “Model” drop-down shows an error, see screenshot.

In the OpenAPI “Ask ChatGPT” Piece I am suddenly getting an error “Unexpected error, please refresh the page or contact support” in the “Model” field. Refreshing the page doesn’t help.

I can select my existing OpenAI Key that I’ve used successfully before, and it has credit on it. However, the model selector drop-down is replaced with the error message.

When I try to enter a new OpenAI Key, I get an error “Unexpected error, please contact support”.

I tried creating a new Flow with a new “Ask ChatGPT” piece, but I get the same problem.

In the existing flow I was using gpt-4.1-mini, but in the new flow I didn’t have a chance to select a model yet. Strange enough, I have another existing flow that uses gpt-4.1-nano and that continues to work (I can also test it successfully).

Any thoughts on what may be causing this, and how to resolve it? I am aware that OpenAI has had some issues today, but it wouldn’t explain why one Flow works, but not the other ones.

macoymejia · June 11, 2025, 3:30am

I also experience this just now.

I tried to create another api keys on openai, same results.

Lars · June 11, 2025, 5:13am

Yes. Same here. Maybe something with the OpenAI outage yesterday?

The cloud version of Active Pices is working fine it looks like.
But the self hosted is the problem here.

kishanprmr · June 11, 2025, 1:08pm

@Lars @macoymejia @brokenac ,

The team is already working on fixing the issue. We’ll update you as soon as it’s resolved.
Sorry for the inconvenience.

kishanprmr · June 12, 2025, 6:43am

This issue has been resolved. Please try again and let us know if you encounter any errors.

macoymejia · June 12, 2025, 8:01am

still the same

kishanprmr · June 12, 2025, 9:24am

can you try recreating the step or refreshing the page to apply the changes?

macoymejia · June 12, 2025, 9:25am

I can confirm that mine is working already. thank you @kishanprmr

kishanprmr · June 12, 2025, 9:25am

thanks for the update.

macoymejia · June 12, 2025, 9:27am

Restarting the instance alone doesn’t fix the error.

I shutdown the instance and pulled the latest images. before running it again. It now I can use the OpenAI

Thank you!

setup

ActivePieces on Docker, AWS EC2

Lars · June 12, 2025, 1:43pm

Great. It works fine now.

I updated to 0.63.0 and everything seems to be working. Thanks @kishanprmr and team.

Using Railway.

system · June 13, 2025, 1:43pm

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