Actions
- Start Conversation
- Description: Initiates a new conversation with a specified recipient.
- Use Case: Automating outreach to leads by sending introductory messages.
- Send Message to Conversation
- Description: Sends a message to an existing conversation.
- Use Case: Responding to leads or customers based on predefined workflows.
- Mark Conversation as Read
- Description: Updates the conversation status to ‘read’.
- Use Case: Managing conversation tracking without manually marking as read.
- React to Message
- Description: Adds an emoji reaction to a specific message.
- Use Case: Engaging with leads by reacting to their messages.
- Edit Message
- Description: Edits a previously sent message in a conversation.
- Use Case: Correcting typos or updating information in sent messages.
- Delete Message
- Description: Deletes a message from a conversation.
- Use Case: Removing inappropriate or irrelevant messages from conversations.
Triggers
- New Connection
- Description: Triggers when a new LinkedIn connection is established.
- Use Case: Automatically sending a welcome message or adding the connection to a CRM system.
- New Message Received
- Description: Triggers when a new message is received in a conversation.
- Use Case: Initiating workflows for responding to customer inquiries or lead engagement.
- Conversation Marked as Read
- Description: Triggers when a conversation is marked as read.
- Use Case: Tracking engagement levels or updating CRM status based on read receipts.
- Message Reaction Added
- Description: Triggers when a reaction is added to a message.
- Use Case: Monitoring engagement levels or triggering follow-up actions based on reactions.
- Message Edited
- Description: Triggers when a message in a conversation is edited.
- Use Case: Notifying相关人员 of changes in communication or updating records.
- Message Deleted
- Description: Triggers when a message is deleted from a conversation.
- Use Case: Logging deletions for compliance or auditing purposes.
Use Case Example
Imagine a scenario where our marketing team wants to automate their LinkedIn outreach. They could set up a workflow where:
- Trigger: A new connection is made.
- Action: Send a personalized welcome message using the “Send Message to Conversation” action.
- Follow-up Action: Automatically mark the conversation as read to track engagement.
This integration would streamline their outreach efforts and ensure consistent communication with leads.