Intercom More Actions & Triggers
Intercom is one of the most famous popular CSM Tools.
For following Usecases we would need some more Actions / Triggers.
Actions:
- ADD a new Note to a conversation
- Fetch a conversation-tag from a conversation
- Fetch a user-tag / lead-tag
- DELETE / UPDATE a tag from conversation
- GET Message (Conversation)
- CREATE a new News Item
- CREATE a ticket
- UPDATE a ticket
- GET a ticket
- Get conversation / message
Triggers:
- New Conversation
- Tag added to conversation
- Tag added to user / lead
- New closed conversation
- Get new Message
Usecases:
Team get notified when a new conversation starts. Team can create from another Backand Tool a new Conversation. User can add a Note to a conversation if a conversation is tagged by another webhook automatically in intercom.
Add Tag to existing users / leads,
A new message (inbound) should fetched, after will ask re:tunes and add the content to the conversation / ticket as a note.
See Intercom API Documentation: API Reference (intercom.com)