Add more intercom Action/Triggers

Intercom More Actions & Triggers

Intercom is one of the most famous popular CSM Tools.

For following Usecases we would need some more Actions / Triggers.


  • ADD a new Note to a conversation
  • Fetch a conversation-tag from a conversation
  • Fetch a user-tag / lead-tag
  • DELETE / UPDATE a tag from conversation
  • GET Message (Conversation)
  • CREATE a new News Item
  • CREATE a ticket
  • UPDATE a ticket
  • GET a ticket
  • Get conversation / message


  • New Conversation
  • Tag added to conversation
  • Tag added to user / lead
  • New closed conversation
  • Get new Message

Team get notified when a new conversation starts. Team can create from another Backand Tool a new Conversation. User can add a Note to a conversation if a conversation is tagged by another webhook automatically in intercom.
Add Tag to existing users / leads,
A new message (inbound) should fetched, after will ask re:tunes and add the content to the conversation / ticket as a note.

See Intercom API Documentation: API Reference (

Hi again,

enclosed I have expressed my last request a little more clearly.

The following triggers / actions would be super helpful and important in a first iteration:

New Conversation was created
Tag added to message / conversation of an existing conversation
New Ticket was created
Tag added to user / lead

Admins / Team:
GET - List all Admins
GET - List all acticity logs

POST - Add a tag t an existing conversation
DELETE - Remove a tag from a conversation
GET - List all conversations
PUT - Update a conversation
POST - Reply to a conversation
GET - Retrieve a conversation

POST - Create a message

GET - List all notes
POST - Create a note
GET - Retrieve a note

POST - Add tag to a conversation
DELETE - Remove Tag from a conversation
GET - Find a specific Tag
POST - Add a tag to a ticket
DELETE - Remove a tag from a ticket
GET - List all tags

Rest API General: About Intercom REST API (

Conversations (

Messages (

Notes (

Tags (