Hey everyone! This is where we’re heading with agents:
We first launched agents as a reusable entity. You were able to create an agent and use it in multiple flows.
This created these problems:
- Made it hard to understand what an “Agent” as a standalone object is about, and how it can be useful.
- Made exporting flows that include agents harder since these are now separate entities that won’t be deeply connected when you export/import a flow.
- Made it harder for our teams to build products on top of agents.
Our next steps are:
Agents will be a piece that you can use within the builder, and you can’t reuse the agent as an entity across multiple flows.
Which means you can still reuse the agents by reusing the whole flow. This will make us focus more on generic reusability and special types of triggers like Voice/Messaging agent triggers.
So the goal is to make it very fast and clean to create full fledge agents across channels.
What are the thoughts around these ideas?