I am trying to setup a flow with an Acuity Scheduling Trigger for New Appointments that passes the date time of the appointment to a code step that recalculates the time so that the next task can add 24 hour delay. It then calls a Vercel serverless edge function via an http post request that sends an email to the customer who booked the appointment 24 hours after the booking. It is for a trustpilot review. I have tested the flow manually and each step completes without error and the email is received. The problem I am facing is when a new appointment is created in the booking system it does not trigger the flow automatically. I have an active connection to my acuity account and cannot work out why this doesn’t work. I have also created a test flow with just the acuity appointment and the function but also doesn’t trigger.
no errors at all, it published without error. I have now setup a test acuity account so i can schedule appointments on the fly without affecting the live booking system. This trigger definitely doesn’t work and I am confident I have set everything up correctly. My test flow does two things, trigger via new appointment, I just tried two new bookings, next step send http post. So nothing complicated!
It is a shame as I wanted to continue using active pieces but I may have to go back to using zapier which is a shame as they charge for web hooks!! :((
As I have not had much help from the community I have now moved my solution over to pipedream which works like a charm. I also tried latenode and a few others which were rubbish too!
So I won’t be using active pieces any longer.
thanks
